---
title: "Resolve setup and agent problems"
type: HOW-TO
updated: 2026-09-23
---

# Resolve setup and agent problems

Start with the error shown in the app. Report a problem with its steps and visible result if it persists.

Last updated 2026-09-23

## An agent does not start

Check the installation or launch error and the permissions you accepted. Agents run in containers, which need an Apple silicon Mac running macOS 15 Sequoia or later. Complete the agent’s own sign-in if it asks for one; a Panolayer account does not replace the vendor account.

## Verification has no usable result

Check whether parsing or verification is still running or reports an error. An unavailable evaluation is not a passing result. If the problem persists, include the affected file, the visible status, and the steps that produced it in a bug report.

## A rule looks wrong

Correct the rule if it describes the wrong expectation. Run verification again and inspect the result rather than treating the previous failure as resolved.

## Sign-in does not finish

Return to the browser and complete the sign-in or approval shown there. Use the same account in the app and website. Third-party agent sign-in belongs to that vendor and uses its supported account or API key.

## Report a bug

Use the app’s bug reporting tools or [contact the team](/contact). Include reproduction steps and the error you see, without credentials or private source code.

## Continue learning

- [Install and set up Panolayer](/docs/getting-started)

- [Understand a verification result](/docs/verification-results)